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Consumer Engagement

How can States involve patients more actively in care design and delivery?

• Dual Eligibles (National Senior Citizens Law Center/March 2012). This webpage provides stakeholder groups access to advocates’ comments on state financial alignment proposals and information about consumer protections, financial structures, assessment and care planning, as well as other topics.
  
  
• Experiences of Medicare-Medicaid Enrollees: Findings from Focus Groups in Five States (Thomson Reuters Healthcare/December 2011). This brief describes the results of focus groups that were convened to gain insight to enrollees’ experiences of Medicare and Medicaid and how they made enrollment decisions.
  
  
• Experienced Voices: What Kind of Care Works Best for Dual Eligibles? (AARP Public Policy Institute/December 2011) This report describes the results of focus groups held with dually eligible older adults to elicit their opinions on optimal models of care delivery.
  
  
• Integrating Care for Dual Eligibles: What Do Consumers Want? (Alliance for Health Reform and AARP Public Policy Institute/December 2011) This webinar discusses integrated care for dually eligible beneficiaries with emphasis on payment, care coordination, and consumer preferences for care delivery.
  
  
• Building an Integrated Appeals System for Dual Eligibles (National Senior Citizens Law Center/October 2011) This issue brief provides recommendations for building an integrated appeals process for individuals who qualify for Medicare and Medicaid.
  
  
• Ensuring Consumer Protection for Dual Eligibles in Integrated Models (National Senior Citizens Law Center/July 2011) Provides critical recommendations for consumer protections in delivery system models that integrate Medicare and Medicaid.
  
  
• Engaging Consumer Stakeholders to Improve Systems of Care for Dual Eligibles(CHCS/December 2010) Outlines questions that should be addressed during the stakeholder-engagement process and benefits to integrated-care approaches from the beneficiary perspective.
  
  
• Communicating the Value of Integrated Care to Stakeholders (Center for Health Care Strategies/November 2011) This policy brief discusses the reasons why it is important to engage stakeholder groups; how to identify distinct audience groups within stakeholder community; how to target messages to specific audiences, and what methods of communication are available.
  
  

© 2012 Integrated Care Resource Center
integratedcareresourcecenter@cms.hhs.gov